Delivering Expert Technical Support
Providing responsive expert assistance through dedicated hotlines to effectively manage and resolve customer needs.
Sebia Service & Support
Expertise and Support throughout the Lifecycle of our Solutions.
From design to daily use, Sebia is committed to ensuring the serviceability, reliability, and long-term performance of its solutions. Our experts work closely with customers and partners, providing trusted technical and scientific support alongside flexible, expert-led training, in person or online. Through continuous guidance and knowledge sharing, we empower our customers to build expertise and get the best from Sebia solutions.
Expertise at every step of the customer journey
Our Global and Regional Customer Service & Support teams bring together complementary expertise and capabilities worldwide to deliver a seamless, responsive, and high-quality customer experience throughout the lifecycle of our solutions.
94%
2025 Global Customer Satisfaction
+1,000
Field Professional (FSE, FAS, IT Lab Specialists) trained in 120+ countries
+500
Service, Application & Scientific Trainings /year
+120
countries served by Sebia
Delivering Installation, Training & Maintenance Excellence
Supporting system installation, user training, preventive and corrective maintenance, connectivity, and cybersecurity through our Field Service Engineers and Application & IT/Lab Specialists to maximize system performance and uptime.
Delivering Advanced Global System Support
Combining multidisciplinary advanced expertise across hardware, software, connectivity, cybersecurity, applications, analytical performance, and complex scientific interpretation, our global experts enhance the serviceability, reliability, and long-term performance of Sebia solutions.
Developing & Certifying Expertise
Building and certifying the expertise of field professionals across Sebia subsidiaries and partners through a global network of Training Hubs, ensuring consistent knowledge standards and service excellence worldwide.
Enhancing Customer experience Through Digital Innovation
Leveraging advanced processes, digital technologies, and AI-enabled capabilities to enhance efficiency, responsiveness, and the overall customer satisfaction.
Ensuring Global Spare Parts Availability
Operating a worldwide spare parts network to enable rapid availability and responsive service wherever customers operate.
Together, our people, expertise, technology, and global service infrastructure are dedicated to one ambition: delivering service excellence and an outstanding customer experience, every day.